Spoken enquiries
Explore optional microphone input for customers who prefer explaining their needs aloud rather than writing a long message.
Socialllab · 02 / VOICE & MULTILINGUAL AI
VOICE AI CONCIERGE.
CONVERSATIONS THAT FLOW.
Typing is not always the easiest way to explain an enquiry. A voice AI concierge lets guests speak naturally about a stay, an event, a wedding or a service request—and explore replies in a familiar language. Socialllab designs these experiences around each brand's knowledge and escalation needs.
WHAT IT CAN DO
Speak naturally. Keep people in the loop.
Multilingual voice responses
Configure spoken responses in languages appropriate to the audience, with a suitable tone of voice and confirmation when the request is unclear.
Grounded guidance
Base answers on hotel-approved information, services and policies rather than unverified assumptions.
Human escalation
Guide guests to the appropriate team for prices, availability, special requests and questions the AI should not resolve independently.
HOW IT WORKS
From first conversation to the right next step.
1. Listen
A guest chooses voice or text and asks a question about an experience or service.
2. Guide
The agent responds using approved content and may ask useful follow-up questions.
3. Connect
When human judgment or a verified system response is required, the agent routes the enquiry to the right team.
Frequently asked questions
Do guests need to type?
No, when voice mode is included in the chosen implementation they can speak. A text alternative should remain available for accessibility and convenience.
Can the AI respond in the guest's language?
Multilingual voice support can be configured for a broad range of languages, subject to speech technology performance, the selected platform and project requirements.
Does the voice concierge connect directly to a hotel's reservation system?
Not automatically. Reservation, availability and CRM integrations are evaluated and implemented only where authorised and technically feasible.
How are sensitive enquiries handled?
The design should include clear human handoff, data minimisation, appropriate consent and an approach to sensitive information agreed with the hotel.
Explore related AI solutions
AI Wedding Concierge for Hotels · Multilingual AI Concierge · Custom AI Agents
Design the next conversation around your guests.
Tell us about your properties, customer journey, knowledge sources and desired handoff. We can explore a tailored solution without assuming an existing live booking integration.
Contact Socialllab